Description: This widely-praised book provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest.
As in earlier editions, the book is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn't simple; (6) serve, rather than steer; (7) value people, not just productivity. The book asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it.
This edition includes a brand new chapter that provides action recommendations for putting these values into practice. This chapter describes and provides case examples of a wide range of approaches to citizen engagement in the United States and internationally. In addition, nearly 30 new text boxes have been sprinkled throughout the book, each with a current example of how key ideas in The New Public Service have been put into use in the real world.
Preface to the Third Edition
1. Public Administration and the New Public Management
2. The Roots of the New Public Service
3. Serve Citizens, Not Customers
4. Seek the Public Interest
5. Value Citizenship over Entrepreneurship
6. Think Strategically, Act Democratically
7. Recognize that Accountability Isn't Simple
8. Serve Rather than Steer
9. Value People, Not Just Productivity
10. The New Public Service and Citizen Engagement: Action Recommendations
11. The New Public Service: Cases and Examples
Comment(s): "Denhardt and Denhardt once again demonstrate their mastery in understanding contemporary public service. With attention to the 'human processes' of governance, the authors spotlight creative approaches to citizen engagement and empowerment, and provide real-world practical examples of public service 'in action.' The New Public Service is a must read for students and all those who champion smart governance." -- Meredith A. Newman, Florida International University
"This new edition of Janet and Bob Denhardt's The New Public Service points us toward a new design for our democracy built on the foundation of an engaged citizenry. They illustrate how the basic principles and practices of citizen engagement are being applied to problems in wide-ranging administrative settings. Most importantly, their book outlines the knowledge and competencies the next generation of public servants needs in order to partner effectively with citizens. Their message is one of hope for our democracy and our future and is essential reading for those embarking on a career in the public's service." -- Nancy C. Roberts, Naval Postgraduate School