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North Castle Books


The New Public Service: Serving, not Steering, Third Edition
Authored by: Janet V. Denhardt; Robert B. Denhardt
 





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Cloth ISBN: 978-0-7656-2625-7 Paper ISBN: 978-0-7656-2626-4
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Available to all countries
  
 
Information: 256pp. Bibliography, index.
Publication Date: March 2011.  

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Description: This widely-praised book provides a framework for the many voices calling for the reaffirmation of democratic values, citizenship, and service in the public interest.

As in earlier editions, the book is organized around a set of seven core principles: (1) serve citizens, not customers; (2) seek the public interest; (3) value citizenship and public service above entrepreneurship; (4) think strategically, act democratically; (5) recognize that accountability isn't simple; (6) serve, rather than steer; (7) value people, not just productivity. The book asks us to think carefully and critically about what public service is, why it is important, and what values ought to guide what we do and how we do it.

This edition includes a brand new chapter that provides action recommendations for putting these values into practice. This chapter describes and provides case examples of a wide range of approaches to citizen engagement in the United States and internationally. In addition, nearly 30 new text boxes have been sprinkled throughout the book, each with a current example of how key ideas in The New Public Service have been put into use in the real world.


Selected Contents:

Preface to the Third Edition
Acknowledgments

1. Public Administration and the New Public Management
The Old Public Administration
The New Public Management
Engaging the Debate

2. The Roots of the New Public Service
Democratic Citizenship
Models of Community and Civil Society
Organizational Humanism and the New Public Administration
Postmodern Public Administration
The New Public Service

3. Serve Citizens, Not Customers
Civic Virtue and Democratic Citizenship
Public Service as an Extension of Citizenship
The Old Public Administration and Client Service
The New Public Management and Customer Satisfaction
The New Public Service and Quality Service for Citizens
Conclusion

4. Seek the Public Interest
What Is the Public Interest?
The Old Public Administration and the Public Interest
The New Public Management and the Public Interest
The New Public Service and the Public Interest
Conclusion

5. Value Citizenship over Entrepreneurship
A Governance Perspective
The Old Public Administration and the Administrator's Role
The New Public Management and the Administrator's Role
The New Public Service and the Administrator's Role
Conclusion

6. Think Strategically, Act Democratically
Implementation in Historical Perspective
The Old Public Administration and Implementation
The New Public Management and Implementation
The New Public Service and Implementation
Conclusion

7. Recognize that Accountability Isn't Simple
The Classic Debate
Administrative Responsibility: To Whom for What?
The Old Public Administration and Accountability
The New Public Management and Accountability
The New Public Service and Accountability
Conclusion

8. Serve Rather than Steer
Changing Perspectives on Leadership
The Old Public Administration and Executive Management
The New Public Management and Entrepreneurship
The New Public Service and Leadership
Conclusion

9. Value People, Not Just Productivity
Human Behavior in Organizations: Key Concepts
Groups, Culture, and Democratic Administration
The Old Public Administration: Using Control to Achieve Efficiency
The New Public Management: Using Incentives to
Achieve Productivity
The New Public Service: Respecting Public Service Ideals
Conclusion

10. The New Public Service and Citizen Engagement: Action Recommendations
Why Engage Citizens?
What is Citizen Engagement?
Alternative Approaches
Choosing When and How to Use Citizen Engagement Tools
Conclusion

11. The New Public Service: Cases and Examples
Listening to the City-The Rebuilding of New York
Iowa's Citizen-Initiated Performance Assessment
National Park Service Civic Engagement Initiative
Civic Engagement Around the World
The Future of the New Public Service

12. Conclusion

References
Index
About the Authors

Comment(s): "Denhardt and Denhardt once again demonstrate their mastery in understanding contemporary public service. With attention to the 'human processes' of governance, the authors spotlight creative approaches to citizen engagement and empowerment, and provide real-world practical examples of public service 'in action.' The New Public Service is a must read for students and all those who champion smart governance." -- Meredith A. Newman, Florida International University

"This new edition of Janet and Bob Denhardt's The New Public Service points us toward a new design for our democracy built on the foundation of an engaged citizenry. They illustrate how the basic principles and practices of citizen engagement are being applied to problems in wide-ranging administrative settings. Most importantly, their book outlines the knowledge and competencies the next generation of public servants needs in order to partner effectively with citizens. Their message is one of hope for our democracy and our future and is essential reading for those embarking on a career in the public's service." -- Nancy C. Roberts, Naval Postgraduate School



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