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North Castle Books


The Human Element: Understanding and Managing Employee Behavior
Authored by: Lee Roy Beach
 





Click here to view Chapter 1.
Cloth ISBN: 978-0-7656-2035-4 Paper ISBN: 978-0-7656-2036-1
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USD: $86.95 USD: $41.95
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Available in India, Pakistan, Bangladesh, Nepal, and Sri Lanka through PHI.
  
 
Information: 208pp. Boxes, appendix, bibliographic references, index.
Publication Date: March 2007.  

Comments/Reviews

Description: Here's practical help for the day-to-day concerns that keep managers awake at night. Written in an informal, first-person style, this useful book fills the gap between the legal and policy issues that are the mainstay of human resources and supervision courses and the real-world needs of managers as they attempt to cope with the human side of their jobs. The author is a noted scholar in both cognitive psychology and organizational studies, and has drawn from extensive personal experience as well as careful observation of good and bad managers.

The Human Element is organized around six fundamental commitments that good employee managers make in order to succeed. It is filled with practical examples and step-by-step guidelines for performing important tasks and dealing with common problems--everything from how to conduct a meeting, to how to write a code of conduct, to how to diagnose the cause of performance problems.

The Human Element is designed to reduce the stress of management by providing insight into why employees do what they do, and what to do about it. It is an ideal supplement for any course in "people management," including supervision, HRM, and applied OB courses.


Selected Contents:

Preface
1. Introduction
2. Leading Employees
3. Understanding Expectations
4. Anticipating Emotions
5. Setting Standards
6. Evaluating Problems
7. Solving Problems
8. Conclusion
Appendix: An Example of a Culture Inventory
Index
About the Author

Comment(s): "Lee Beach makes the compelling case that much of the work of managers is managing expectations of others. With practical examples, exercises, and suggestions, this is a must-read book for all those interested in managing and improving their performance." -- Ken G. Smith, Dean's Chair and Professor of Management, Robert H. Smith College of Business, University of Maryland

"Lee Beach does it all. The Human Element is marvelously written and it cuts through all the jargon and technicalities of managing people. It is filled with insights about how to manage in the trenches: providing leadership, shaping the culture, clarifying expectations, setting standards, and solving problems. It is a very good read." -- Terence Mitchell, Carlson Professor of Management and of Psychology, University of Washington



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