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Performance and Productivity in Public and Nonprofit Organizations, Second Edition
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Comments/Reviews
Description: Designed for course adoption as well as professional use, the second edition of this accessible text provides a balanced assessment and overview of state-of-the-art organizational and performance productivity strategies. Public and nonprofit organizations face demands for increased productivity and responsiveness, and this practical guide offers strategies based on current research and scholarship that respond to these challenges.
The book's comprehensive coverage includes: rationale for productivity and performance improvement; evolution of productivity improvement; the quality paradigm; customer service; information technology; traditional approaches to productivity improvement; re-engineering and restructuring; partnering and privatization; psychological contracts; and community based strategies. In addition to updating the examples of the first edition, this new edition also highlights the growing use of enterprise funds, partnership models of privatization, and web-based service delivery. Each chapter concludes with a useful summary and all-new application exercises.
Selected Contents:
Preface
1. What Is Performance? An Overview
Defining Performance
Performance in the Public and Private Sectors
Is Performance a Fad?
A Strategic Perspective
Performance in Historical Context
2. Major Performance Challenges
Stakeholders
Organization
Projects
People
Problem Definition as Activity
3. Achieving Success
Conditions for Success
Change in Small Units
Large-Scale Change
Dealing with Resistance
4. Strategic Planning: What's the Mission?
Strategic Planning for Organizations
Community-Based Strategic Planning
Other Approaches to Strategic Change
5. The Quality Paradigm
A New Paradigm
Customer Orientation
Process Reengineering
6. Information Technology
IT Applications
Strategic IT Issues
Organizing the IT Function
Productivity in IT Projects
7. Productivity Through People
Motivation
Psychological Contracts
Teamwork, Feedback, and Other Strategies
8. The Accountability Strategy: Performance Measurement
Measures of Performance
Implementation and Further Issues
9. Rethinking the Organization
Partnerships
Special Districts and Authorities
Privatization
Realignment
10. Oldies but Goodies
Decreasing Costs, Raising Revenues
Increasing Efficiency
Project Management
Epilogue
References
Index
About the Author
Comment(s): "Berman clearly and efficiently communicates the essence of public sector reform and improvement. His book should be required reading for everyone who demands or implements public sector performance -- government and non-profit managers, public administration students, elected officials, citizen groups, even the media. This book is the best investment a public sector stakeholder can make. Public performance starts here." -- Marc Holzer, Rutgers University, Newark Campus
"I have used the first edition of Berman's book for years. Students appreciate its comprehensive coverage, scholarly insights, engaging styles and concrete examples. Practitioners praise the clear and effective ways it tackles difficult change management issues." -- Jonathan P. West, University of Miami
    
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