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Performance Measurement: Building Theory, Improving Practice
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Comments/Reviews
Description: This volume in the ASPA Classics series compiles the most influential contributions to the theory and practice of performance measurement that have been published in various journals affiliated with the American Society for Public Administration. The book includes major sections of original text along with the readings, and provides students and practitioners with a handy reference source for theory development and practice improvement in performance measurement. The coverage is broad, including methods and techniques for developing effective performance measurement systems, building performance-based management systems, and sustaining performance-based budgeting. The articles are all classics in the field that have endured the test of time and are considered "must reads" on performance measurement.
Selected Contents:
Introduction
Chapter 1. Making the Case for Performance Measurement
Text
1.1 Measuring State and Local Government Performance: Issues to Resolve Before Implementing a Performance Measurement System, Gloria Grizzle
1.2 The First Step in the Reinvention Process: Assessment Montgomery Van Wart
Reading 1. Commentary: The Case for Performance Monitoring, Joseph Wholey and Harry Hatry
Chapter 2. Performance Measurement Purposes and Techniques
Text
Introduction
Purposes of Measuring Performance
2.1 Local Government Benchmarking: Lessons from Two Major Multigovernment Efforts, Charles Coe
Techniques for Assessing Performance
2.2 Comparative Performance Measurement: Insights and Lessons Learned from a Consortium Effort, Mary Kopczynski and Michael Lombardo
Reading 2. Overcoming the Inadequacies of Performance Measurement in Local Government: The Case of Libraries and Leisure Services, David N. Ammons
Chapter 3. Performance-Based Budgeting
Text
Introduction
3.1 Using Performance Measures for Federal Budgeting: Proposals and Prospects, Philip G. Joyce
3.2 The Road to PPB: The Stages of Budget Reform, Allen Schick
Reading 3. The State of the States: Performance-Based Budgeting Requirements in 47 out of 50, Julia Melkers and Katherine Willoughby
Chapter 4. Performance-Based Management
Text
Introduction
4.1 State Agencies' Experience with Strategic Planning: Findings from a National Survey, Frances Stokes Berry and Barton Wechsler
Reading 4. Putting a Powerful Tool to Practical Use: The Application of Strategic Planning in the Public Sector, Douglas C. Eadie
Chapter 5. The Role of Citizens in Measuring and Promoting Performance
Introduction
Text
5.1 Coproduction: Citizen Participation in Service Delivery, Gordon Whitaker
5.2 Citizen Ratings of Public and Private Service Quality: A Comparative Perspective, Theodore H. Poister and Gary T. Henry
5.3 Citizen Satisfaction with Urban Services: Potential Misuse as a Performance Indicator, Brian Stipak
Reading 5. Reinventing Government or Reinventing Ourselves: Two Models for Improving Government Performance, Hindy Lauer Schachter
Chapter 6. Performance Measurement Across Government Levels
Text
Introduciton
6.1 The Government Performance and Results Act (GPRA): Hydra-headed Monster or Flexible Management Tool?, Beryl A. Radin
6.2 The Impact of Three Years of Experience and a New Governor on the State of Washington's Productivity Program, Raymond Ryan
Reading 6.1. Designing Effective Performance-Measurement Systems under the Government Performance and Results Act, Robert S. Kravchuk and Ronald W. Schack
Reading 6.2. Performance Measurement in U.S. Counties: Capacity for Reform, Evan Berman and XiaoHu Wang
Reading 6.3. Performance Measurement in Municipal Government: Assessing the State of the Practice, Theodore H. Poister and Gregory Streib
Chapter 7. Implementation
Text
Introduction
Theoretical Background
Practical Implications
Reading 7. Promoting the Utilization of Performance Measures in Public Organizations: An Empirical Study of Factors Affecting Adoption and Implementation, Patria de Lancer Julnes and Marc Holzer
Index
About the Editors
Review(s): "The ASPA Classics series has focused and refocused the central issues in the field, both those that have been problematic for generations and those that have emerged more recently. In doing so, the series provides public administration scholars and practitioners with valuable assessments of important parts of the field and indicators of the work to be done to advance theory and practice." -- Public Administration Review
"This volume is a fine example of the value of the ASPA Classics series. ...The volume stands as a significant contribution to the field. It not only includes key works in the field of performance measurement and management, but, even better, unifies those works with an introduction, a series of contextual essays, and a conclusion on implementation that, combined, bring the field into focus. This volume will be of considerable use to scholars reviewing the field in preparation for their own work, to students being introduced to performance measures, and to practitioners who chose to or are required to use these measures." -- Public Administration Review
    
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