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North Castle Books


Municipal Benchmarks: Assessing Local Performance and Establishing Community Standards, Third Edition
Authored by: David N. Ammons
 





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Cloth ISBN: 978-0-7656-2660-8 Paper ISBN: Not Available
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USD: $125.95 N/A
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Information: 536pp. Tables, figures, bibliographic references, index.
Publication Date: March 2012.  

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Description: Completely updated with new listings and statistics throughout, this comprehensive resource gives urban experts, municipal leaders, management analysts, and pre-professionals essential practical tools to establish and assess a municipality's performance in all areas of operation. It goes beyond the current literature on local government performance measurement and offers benchmarks on more than 40 key topics against which performance can be assessed.

The book includes relevant national standards developed by professional associations and actual performance targets, as well as performance results from a large selection of respected city governments. This edition provides new or expanded listings of professional standards across the full array of municipal functions. Two all-new chapters cover economic development and benchmarks for municipal airports, call centers, mail centers, print shops, and public information offices. Performance statistics for more than 250 city governments help public management professionals keep abreast of the most current information available.


Selected Contents:

Preface

1. Introduction
2. Performance Measurement and Benchmarking
3. Animal Control
4. City Attorney
5. City Clerk
6. Courts
7. Economic Development
8. Emergency Communications
9. Emergency Medical Services
10. Finance
11. Fire Service
12. Fleet Services
13. Gas and Electric Services
14. Human Resource Management
15. Information Systems
16. Library
17. Management Services: Executive Office, Budget, and Management Audit
18. Parking Services
19. Parks and Recreation
20. Planning and Development Services
21. Police
22. Property Appraisal
23. Public Health
24. Public Transit
25. Public Works: Engineering and Miscellaneous Services
26. Purchasing and Warehousing
27. Risk Management
28. Social Services
29. Solid Waste Collection and Recycling
30. Streets, Sidewalks, and Storm Drainage
31. Traffic Management
32. Utilities Business Office
33. Water and Sewer Services
34. Other Services: Airport, Call Center, Mail Service, Print Shop, and Public Information Office
35. The Value of Benchmarks

Local Government Documents
Index
About the Author

Comment(s): "David Ammons has assembled a remarkable volume of benchmark data for a comprehensive range of municipal government services. Municipal Benchmarks will be of considerable help for municipalities in laying the groundwork for an accountable government." -- Harry Hatry, Director, Public Management Program, the Urban Institute

"As a long time practitioner of progressive management in local government, I am delighted to see that ideas for advancing our industry are alive and thriving. David Ammons's collection of municipal benchmarks does an incredible service to every municipal manager in the country, and perhaps the world. These benchmarks clearly set standardized ways of looking at measuring the performance of municipal service delivery." -- Ted Gaebler, City Manager, Rancho Cordoba, CA (co-author of Reinventing Government)



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