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Knowledge Management in the Public Sector: A Blueprint for Innovation in Government
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Comments/Reviews
Description: This comprehensive text introduces public management students and government and nonprofit administrators to the principles and practices of Knowledge Management. The first book to focus exclusively on knowledge management techniques in government agencies, it covers such important concepts as collecting, categorizing, processing, distributing, and archiving critical organization data and information--and then converting and disseminating these resources to all who need to share in the organizational knowledge.
Written in an easy-to-read, non-technical style, the book includes a thorough review of the current literature in the field as well as a comprehensive presentation of Knowledge Management techniques. Extensive illustrations, models, checklists, and instructions lead readers through the steps involved in instituting KM programs in government and non-profit agencies.
Selected Contents:
List of Tables, Figures, and Boxes
Introduction
Part 1. Foundations of Knowledge Management
1. Historical Foundations of KM
2. KM: A Self-Regulating Social System
Part 2. Transforming Government with KM
3. The Technology and Processes Subsystem
4. Knowledge Processes and Policy Directives
5. Principles and Processes in Implementing KM
6. Building a Collaborative Learning Culture
7. KM and Organizational Learning
Part 3. KM Systems in the Public Sector
8. KM and Innovation in Government
9. Knowledge Management in the Public Sector
10. The Public-Sector Chief Knowledge Officer
Part 4. Stories of Public-Sector KM in Action
11. Knowledge Management at NASA, Edward Hoffman, Jon Boyle, and Anthony J. Maturo
12. KM at the Army's Communications-Electronics Command, Susan L. Nappi
13. KM at the Virginia Department of Transportation, Maureen L. Hammer
14. Conclusion: Knowledge Management's Role in the Drive to Transform Government
Glossary
Bibliography
About the Author
About the Invited Contributors
Index
Comment(s): "This book is one of the first books of its kind to provide a comprehensive coverage of knowledge management methodology and implementation in federal, state, and local governments. It introduces a unique total knowledge management system model that addresses the fundamental mechanisms, processes, and payoffs in the public sector. Dr. McNabb does an outstanding job at illustrating the tools and processes that are currently being used to create, capture, and share knowledge in public sector organizations. A 'must read' for those interested in leveraging knowledge in the public sector." -- Dr. James A. Albers, Pacific Lutheran University; Former Senior Executive, NASA
    
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