Description: This comprehensive text introduces public management students and government and nonprofit administrators to the principles and practices of Knowledge Management. The first book to focus exclusively on knowledge management techniques in government agencies, it covers such important concepts as collecting, categorizing, processing, distributing, and archiving critical organization data and information--and then converting and disseminating these resources to all who need to share in the organizational knowledge.
Written in an easy-to-read, non-technical style, the book includes a thorough review of the current literature in the field as well as a comprehensive presentation of Knowledge Management techniques. Extensive illustrations, models, checklists, and instructions lead readers through the steps involved in instituting KM programs in government and non-profit agencies.
List of Tables, Figures, and Boxes
Part 1. Foundations of Knowledge Management
Part 2. Transforming Government with KM
Part 3. KM Systems in the Public Sector
Part 4. Stories of Public-Sector KM in Action
Comment(s): "This book is one of the first books of its kind to provide a comprehensive coverage of knowledge management methodology and implementation in federal, state, and local governments. It introduces a unique total knowledge management system model that addresses the fundamental mechanisms, processes, and payoffs in the public sector. Dr. McNabb does an outstanding job at illustrating the tools and processes that are currently being used to create, capture, and share knowledge in public sector organizations. A 'must read' for those interested in leveraging knowledge in the public sector." -- Dr. James A. Albers, Pacific Lutheran University; Former Senior Executive, NASA